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Our objective is to protect the privacy, accuracy and security of your personal information in accordance with the Queensland Government Information Standard 42 – Information Privacy. This privacy policy explains how we handle and protect your personal information. In this policy: "functions and activities" means the functions and activities of the TransLink Transit Authority set out in the Transport Operations (TransLink Transit Authority) Act 2008, which includes the provision of integrated ticketing (such as the go card) and associated fare collection. "personal information" means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion. "we" and "TransLink" means the TransLink Transit Authority, and includes any contractor or service provider engaged to assist in the performance of our functions and activities. "you" means any person using a TransLink smart card (including a go card). We will only collect personal information that is relevant and necessary for our functions and activities. Personal information collected by TransLink generally comprises name, address, date of birth, gender, contact details (such as phone, fax and email), certain financial information (such as credit/debit card details or bank account details) and information relevant to concession fares (such as student or pension details). Our use of your personal information will depend on whether you are a 'registered' smart card holder or whether you obtain an 'unregistered' smart card. Unregistered smart cards If you obtain an unregistered smart card with cash or a debit card (via EFTPOS), your personal information will not be retained. However, we will hold a record of the financial transaction for five years. Any hardcopy documentation evidencing the financial transaction will be retained for seven months before it is archived for the five year period. If you obtain an unregistered smart card using a credit card, a record of that financial transaction (including your personal information) will be held by us for seven months, before it is archived for five years. As mentioned above, if you obtain an unregistered smart card using cash or your debit card, we will not retain any of your personal information, only the financial transaction details. If you order an unregistered smart card over the phone or via our website, you will also be required to provide your delivery details to enable us to post the smart card to you. Your delivery details will be held by us for seven months from the date of mailing and then deleted from our system. Registered smart cards If you choose to register your smart card, your personal information will be securely held on the central computer and linked to the serial number of your smart card. Your physical smart card will not hold any personal information. Your personal information may be used for the following purposes:
We will limit our use of your personal information to the performance of our functions and activities and to fulfil our legal obligations. In order to perform our functions and activities, we may be required to disclose your personal information to third parties, such as:
We take reasonable steps to ensure that your personal information is up to date and complete. Please contact us if you believe the personal information we hold about you is not complete or up to date (see "Contacting Us" below). If we disagree with your request to correct your personal information, you may request that a statement noting the disagreement be attached to your information. We will protect the personal information we hold against loss, unauthorised access, use, modification and disclosure. We have a range of physical and technological procedures in place to provide a secure environment. Our security measures include:
You can access your personal information via:
If you require us to post out your personal information, we will use our reasonable endeavours to provide it within 30 days of receiving your request. We may charge you a reasonable cost recovery fee for this service. If we refuse to provide some or all of the information you request, we will provide the reason in writing. If you wish to make a request or have a query regarding your personal information, please contact: Privacy Officer TransLink Transit Authority GPO Box 50 Brisbane Queensland 4001 Phone 13 12 30 privacy.officer@translink.com.au National Relay Service
13 36 77 Direct TTY 3369 3377 Speech to Speech Relay Service 1300 555 727 |
Privacy