TransLink - go - Conditions of use
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Home > go card > About go card > Forms and publications > Conditions of use


  1. The cardholder is deemed to have accepted these conditions of use when the go card is made active by TransLink.
  2. The cardholder must comply and guarantee that any authorised user complies with:
    • these conditions of use
    • the go card user guide
    • the go card guide to cancellations and refunds
    • all legislation relating to smart cards, including the Transport Operations (Passenger Transport) Act 1994: and, if the cardholder or authorised user fails to comply with the above, the cardholder indemnifies TransLink for all loss, damage, costs and expenses incurred by TransLink as a result of such failure.
  3. The go card may be used for travel on a designated TransLink service, provided that:
    • the service is equipped with an operational card reader
    • the go card has a sufficient balance to commence a journey
    • the go card has not expired, or been cancelled or blocked.
  4. The go card must be touched to a card reader at the start and finish of travel on a TransLink service, to obtain a response from the card reader indicating that the go card has been read successfully.
  5. The cardholder will be liable for all fares, fees and charges incurred by the use of the go card by any person until the go card is cancelled. Fares, fees and charges relating to go cards are outlined in the go card user guide.
  6. TransLink will deduct a fixed amount from the go card every time the card is touched on at the start of travel on a TransLink service. When the card is touched off at the end of travel on a TransLink service, the correct fare is calculated and the cardholder’s go card balance is adjusted accordingly.
  7. If the cardholder fails to touch off at the end of travel on a TransLink service, the fixed amount will remain deducted from the card balance and the cardholder forfeits any right to have the go card balance adjusted to reflect the correct fare for that journey.
  8. The go card must only be used by the authorised user or by the cardholder if no authorised user is nominated.
  9. The go card remains the property of TransLink and the card must be produced for inspection or surrendered to TransLink upon request.
  10. TransLink may block, cancel or retain the go card in accordance with the go card guide to cancellations and refunds.
  11. Where the go card is cancelled after expiry of the card, any balance on the card belongs to TransLink, and the cardholder authorises TransLink to transfer that card balance to TransLink’s account in accordance with the go card guide to cancellations and refunds.
  12. The cardholder may apply for a refund on the card in accordance with the go card guide to cancellations and refunds.
  13. The go card user guide and the go card guide to cancellations and refunds are published on the TransLink website www.translink.com.au. Copies of the guides are also available by calling TransLink on 13 12 30.
  14. TransLink may change these terms and conditions and related material (such as the TransLink go card user guide and the go card guide to cancellations and refunds) at its discretion. Updated terms and conditions and related materials will be published on the TransLink website www.translink.com.au, and are also available by calling TransLink on 13 12 30.
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Last updated 25 November 2008
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