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1. Can I still buy a Ten Trip Saver ticket? 2. When are Ten Trip Saver tickets being removed from sale? 3. Can I still use my Ten Trip Saver ticket to travel? 4. What if I still have a Ten Trip Saver ticket after 1 January 2009? 5. Can I get a refund on a partially used Ten Trip Saver ticket? 6. Can I get a refund on a Ten Trip Saver ticket before 1 January 2009? 7. How long do I have to claim my refund? 8. Can I transfer the value on my Ten Trip Saver ticket to a go card? 9. Why is the Ten Trip Saver ticket being removed? 10. Where are the Brisbane City Council (BCC) Customer Service Centres located? 11. What other products are available to me? 12. Where can I get a go card? 13. Will the Brisbane City Council Customer Service Centres be selling the go card? 14. Why can't I buy a go card from a Brisbane City Council Customer Service Centre? 15. Why has my newsagent stopped selling the Ten Trip Saver tickets before 4 August? 16. Can I get written information on the go card? 17. Will there be more places to get a go card from in the future? 18. Will the go card cost more? 19. Will TransLink have a similar product to the Ten Trip Saver for people who don't travel frequently? 1. Can I still buy a Ten Trip Saver ticket? You can buy Ten Trip Saver tickets until 4 August 2008 unless sold out sooner. 2. When are Ten Trip Saver tickets being removed from sale? The Ten Trip Saver tickets will not be available for purchase after 3 August 2008. 3. Can I still use my Ten Trip Saver ticket to travel? You will be able to continue using your Ten Trip Saver ticket until 1 January 2009. 4. What if I still have a Ten Trip Saver ticket after 1 January 2009? You will be able to get a refund of your completely unused Ten Trip Saver ticket after 1 January 2009 by dropping in to one of the Brisbane City Council Customer Service Centres. 5. Can I get a refund on a partially used Ten Trip Saver ticket? No. You should use your ticket before 1 January 2009. After that date you will not be able to use it or get a refund. 6. Can I get a refund on a Ten Trip Saver ticket before 1 January 2009? You should use your ticket for travel before 1 January 2009. Refunds will only be available on completely unused tickets after 1 January 2009. 7. How long do I have to claim my refund? You will be able to get a refund on your completely unused Ten Trip Saver ticket until 1 March 2009. 8. Can I transfer the value on my Ten Trip Saver ticket to a go card? No. There is no facility available to transfer residual value from your Ten Trip Saver to a go card. 9. Why is the Ten Trip Saver ticket being removed? The Ten Trip Saver ticket is one of the last non-integrated tickets remaining in the TransLink network. Brisbane Transport has indicated that the tickets are failing at a rate of approximately 900 to 1,100 per week due to a combination of both the age of the equipment and the magnetic strip on the Ten Trip Saver ticket stock. This high incidence of faulty tickets is impacting on the running time of Brisbane Transport buses and decreasing the level of customer satisfaction. 10. Where are the Brisbane City Council (BCC) Customer Service Centres located?
11. What other products are available to me? TransLink paper tickets including the single, daily, off peak daily, weekly and monthly tickets will continue to be available for purchase. TransLink has also introduced the go card as an alternative paperless ticket option. The go card is a long life durable card, which enables customers to travel seamlessly on TransLink services on buses, trains and ferries without the need to queue for a ticket or find cash. Other benefits of the card include:
Visit www.translink.com.au/go for more information on go card. 12. Where can I get a go card? You can get a go card:
Visit www.translink.com.au/go for more information on where to get a go card. 13. Will the Brisbane City Council Customer Service Centres be selling the go card? No, go card will not be available from Brisbane City Council. 14. Why can't I buy a go card from a Brisbane City Council Customer Service Centre? TransLink's go cards are available from a variety of sources which includes by phone, by mail, online, at selected QR stations and at go card retailers. The company which manages the sale of go card through the third party retailers undertook a tender process to establish a network of retailers to ensure that everyone in South East Queensland had ready access to go card agents. 15. Why has my newsagent stopped selling the Ten Trip Saver tickets before 4 August? Some retailers may have run out of stock and may choose not to order more stock as the product will soon be unavailable for sale. 16. Can I get written information on the go card? You can visit www.translink.com.au/go or call TransLink on 13 12 30 for more information on go card. 17. Will there be more places to get a go card from in the future? Yes. More places will be added to the existing go card agency network, including additional QR stations or call 13 12 30 for more information on where go cards are available. 18. Will the go card cost more? - effective 4 August 2008 The TransLink go card represents similar value to the Ten Trip Saver tickets with a 20% saving on the single paper ticket on every journey undertaken. This is same as the discount that was available through the Ten Trip Saver tickets. The go card also offers a frequent traveller scheme with an additional discount of 50% after the tenth trip in any one week (Monday to Sunday). 19. Will TransLink have a similar product to the Ten Trip Saver for people who don't travel frequently? - effective 4 August 2008 Yes. The go card represents similar value to the Ten Trip Saver tickets with a 20% saving on the single paper ticket on every journey undertaken. This is same as the discount that was available through the Ten Trip Saver tickets. The go card also offers a frequent traveller scheme with an additional discount of 50% after the tenth trip in any one week (Monday to Sunday). |
